2026VT (1hr) Managing Complaints V1.0

A course provided by the REA to help licensees and agencies better handle and understand our legal obligations when we get a complaint and how to deal with it appropriately. The course further explains the REA complaints process, our obligations under it and the importance to keep good records and ensure high standards and quality service are maintained thru the processes applied. 

Course Lessons

Presenter

Malcolm Morris

Malcolm worked in real estate in Wellington for over 35 years as a salesperson, auctioneer and business owner. His considerable knowledge, experience and practical skills led him to become a provider of REA approved verifiable training courses through Agents TV.  
Patrick Jones - Course author