2025VT(1hr)Managing Complaints V1.0
A course provided by the REA to help licensees and agencies better handle and understand our legal obligations when we get a complaint and how to deal with it appropriately . The course further explains the REA complaints process , our obligations under it and the importance to keep good records and ensure high standards and quality service are maintained thru the processes applied.
Course Lessons
Presenter
Malcolm Morris
Malcolm is a licensed agent and has worked in real estate in Wellington for over 35 years as a salesperson, auctioneer and business owner. He has a considerable wealth of knowledge, experience and practical skills. This has lead Malcolm to become a provider of REA approved verifiable training courses. Malcolm is the director of Agents TV Ltd.
Patrick Jones - Course author