2025VT(1hr)Managing Complaints V1.0

A course provided by the REA  to help licensees and agencies better handle  and understand  our legal obligations when we get  a complaint and how to deal with it appropriately . The course further explains  the REA complaints process , our obligations under it  and the importance to keep good records  and ensure  high standards and quality service are maintained thru the processes applied.

Course Lessons

Presenter

Malcolm Morris

Malcolm is a licensed agent and has worked in real estate in Wellington for over 35 years as a salesperson, auctioneer and business owner. He has a considerable wealth of knowledge, experience and practical skills. This has lead Malcolm to become a provider of REA approved verifiable training courses. Malcolm is the director of Agents TV Ltd.  
Patrick Jones - Course author